Learn more about our shipping process at Electro Pedal:
How fast will my bike ship?
We ship 'In Stock' models within 1-2 business days. If your order was placed on a weekend (Fri-Sun), it will ship the following Monday. If there is an instance where your bike cannot be shipped within two days, you will be notified via e-mail. Ground shipping generally takes a maximum of five business days within the Continental United States.
Fully Insured Shipping
Each bike sent out is fully insured against liability to the customer. If a bike is received with any damage, please contact us to explain the issue. A replacement bike or part will be sent out immediately. While we take great care to package and ship our electric bikes, we cannot control how each shipping provider will handle any given package. Most all bikes arrive in excellent condition due to our superior packaging.
New and Improved Packaging
All bikes are packaged to the highest standards to avoid damage during shipping and make the assembly process quick and easy for customers. The boxes are reinforced with zip ties around to increase the rigidity and foam inserts to prevent the packages from caving in at the corners. The bikes are all covered with packaging to prevent any scratches during shipment.
What to do if your bike is damaged/missing parts?
Every so often a package is mis-handled by the shipping service and there could be potential damage to the bike or parts inside. In this case we ask the customer to immediately take photos of the damaged package, product, and shipping label on the box. Send these photos to us at firstname.lastname@example.org and we will remedy the situation by sending out new parts and offering payment to have a bike shop assemble the new part.
All orders that are delivered to addresses within mainland USA are shipped for free. Most orders are processed and shipped within 1-2 business days of purchase. If an item you order happens to be out of stock, we will contact you within 1-2 business days to inform you. Although your item may ship out immediately, it may take longer than that to receive your tracking number. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Our products are shipped via UPS, Fedex, and other Freight services for larger items.
All of our items are sent for curbside delivery or to a loading dock if the business address is listed and has one. Signature is required for curbside delivery. For mopeds and large freight deliveries the courier will call the recipient to schedule an appointment to make delivery.
Domestic Shipping to Alaska and Hawaii
We typically do not ship to Alaska, Hawaii, Puerto Rico or the Virgin Islands (U.S.), but feel free to contact us for a possible exception and shipping quote.
We typically do not ship outside of the USA, but feel free to contact us for a possible exception and shipping quote.